We want you to be happy with your Maison Lifestyle purchase. Our returns policy differs depending on whether your purchase was made online or in store. If you have any questions please email hello@maisonlifestyle.co.uk

Online orders

For online orders, you have 7 days from the date of delivery to contact us if you wish to return an item for a credit note or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it, with all original packaging, tags and labels intact. You must also provide your order confirmation or other proof of purchase.

Items returned after 7 days from delivery will not be accepted for a change-of-mind return.

In-store purchases

For purchases made in store, we offer 7 days from the date of purchase for a credit note or exchange.

Items must be unused and in their original condition, with all original packaging and tags intact. Proof of purchase is required.

Damaged or faulty items

Please check your purchase as soon as possible after receiving it or taking it home.

If an item is damaged or faulty, please contact us within 48 hours of purchase or delivery, with details of the issue and, where possible, photographs.

Any damage or fault reported after 48 hours may not be considered as damage present at the time of purchase, particularly where there is no evidence that the issue was present when the item was received.

Items we cannot accept for change-of-mind returns

We do not accept returns where:

• The item has obvious signs of use or wear
• The item is not in its original condition
• The item is missing parts or packaging
• The item has been damaged after purchase for reasons not due to an issue with the product
• The return is outside the applicable 7-day period
• The item is a sale item, unless otherwise agreed

Credit notes & exchanges

We do not offer cash or card refunds for change-of-mind returns.

Where a return is accepted under this policy, we will issue a credit note, which can be used in store for 6 months from the date of issue.

Where an exchange is agreed, this will be subject to the item being available.

Online returns & postage

For online returns, please contact us at hello@maisonlifestyle.co.uk before sending your item back.

Returns should be sent to:

Maison Lifestyle
23 Commercial Arcade
St Peter Port
Guernsey
GY1 1JX

You are responsible for the cost of returning an online order. Original shipping costs are non-refundable.

Please ensure your return is packaged securely, as we cannot accept responsibility for items damaged or lost while being returned to us.